Orders FAQ

1. How Do I Change or Cancel My Order?

   We understand the importance of your order and aim to process it as swiftly as possible. You can request modifications to your order before it is shipped. This includes changes to the size, color, or removal of items, as well as updates to your shipping address.

2. How Can I Track My Package?

   You can easily track your package's journey. Use the tracking option at the top of the page for quick access. When your order is shipped, you will receive a shipping confirmation email containing a tracking link. Follow this link to monitor your package's progress until it reaches your doorstep.

3. I Placed an Order a While Ago and Missed Kipovine's Attempts to Contact Me. What Should I Do?

   If we need to verify your order or contact you regarding it, we will send you emails with further instructions. If we cannot reach you after 7 days, your order will be canceled, and a full refund (excluding any discounts used) will be credited to your original payment method. If you used a coupon, a new coupon will be issued for the refunded amount.

   Helpful Hint: To avoid order cancellation, please respond promptly to messages from Kipovine.

4. Why Was My Order Canceled?

   Orders may be canceled for various reasons:

   • Billing information verification: If we cannot verify the billing information provided, especially when it doesn't match the records of your credit card issuer or bank, the order may be automatically canceled. Please contact your credit card issuer or bank to ensure your billing information is accurate.

   • Unsuccessful contact: If our Customer Service Team attempts to contact you regarding an order and receives no response after 7 days, the order will be canceled, and a full refund (excluding any discounts used) will be issued. If you used a coupon, a new coupon will be issued for the refunded amount.

5. I Placed an Order, but There Has Been No Movement. What's Happening?

   Several factors may cause order delays. Most orders leave our distribution center within 24-48 hours of placement. Delays can occur when our Customer Service Team holds orders for review, particularly those with potential fraud risks.

   If we temporarily run out of stock on a popular item expected to be back in stock within three business days, rather than canceling your order, we will hold it until the item is available. Our Customer Service Team will notify you via email in such cases.

6. I Placed an Order, but Never Received a Confirmation Email.

   If you don't receive an email from Kipovine within 24 hours of placing your order, please check that your email address on file is correct. If you still need assistance, contact us by leaving your email.

7. What If My Credit Card Is Declined?

   If your payment doesn't go through or is declined during checkout, please use an alternative payment method before completing your purchase.

8. I Forgot to Apply My Code When Placing an Order. Can It Be Added Later?

   Unfortunately, once an order is placed, it cannot be modified to include a code. You can use the code for your next order.

9. My Order Was Confirmed, but I Received a Refund Email. What Does This Mean?

   If the item(s) you ordered became sold out between your order placement and processing, a refund will be issued. You will also receive points which can be used as store credit for future purchases. Store credit has no expiration date.

10. How Long Will It Take for My Order to Arrive?

    At Kipovine, we take pride in ensuring timely delivery of all packages.

11. I Received a Damaged Item. What Should I Do?

    If your item is damaged during shipping, you are eligible for a full refund. When requesting a refund, please provide our Customer Service with clear images illustrating the issue, including the courier number, as soon as possible. Additionally, include "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person, and if it's damaged, you can reject it and email us (kipovine@gmail.com) to report the case for reshipment.

With gratitude from all of us at Kipovine!

For more assistance, please contact us or engage in an online chat with our team. Your satisfaction is our utmost priority, and we are here to support and assist you.